The new installtion serves passengers from several airlines at a single counter in the same queue. Ten counters have been created in Zurich Airport whose host departure control systems are recognized by SITA’s new software solution known as PassengerBagdrop.
The new technique would eliminate bottleneck in the passenger management process. It also helps in reprinting the boarding pass of the passengers, who fail to posses it after checking in.
Anita Elste, Manager Product and Services for the Star Alliance, said: “We have paid a number of site visits to Zurich to watch Passenger-Bagdrop in action. Multi-airline or common-use bag drop counters are much more efficient and the average time passengers spend being processed has dropped to just under 30 seconds. Handling agents access a single standard user interface for all supported airlines.”
Bruno Frentzel, SITA Senior Vice President for Applications Solutions, said: “This is a real innovation for a smarter process flow at airports. PassengerBagdrop is an important development in SITA’s Baggage Portfolio. We intend to innovate further in the near future with PassengerBagdrop Off-Airport. This will be specifically designed for logistics companies to allow them to provide departing airline passengers with basic flight check-in and a secured baggage pick-up from off-airport locations such as hotels.”
