Taking almost 14 months to complete, the station improvement project involved major internal and external work.

The renovation project included the construction of a new art deco style station frontage, an improved transport interchange for taxis and buses and a drop-off area, and a new and enlarged waiting area with additional seating.

Apart from that, the project also includes a larger booking hall and improved ticket facilities, state-of-the-art destination information screens, and new toilets, including a wheelchair accessible toilet.

Work on the project was completed by US-based Osborne Construction Company. Funding came from NSIP with additional contributions from South West Trains, Southampton City Council, and the Railway Heritage Trust. The three-stage renovation project was the 250th project of this nature carried out under the NSIP.